Welcome to New Touch AE. We value your trust and aim to ensure that your shopping experience with us is smooth and convenient. This shipping policy outlines the terms and conditions related to the delivery of products purchased from our platform. By placing an order with us, you agree to the terms of this policy.
1. Shipping Locations We deliver to all major cities and regions across the United Arab Emirates (UAE). Unfortunately, we do not offer international shipping at this time. Please ensure that the delivery address you provide is within our serviceable areas.
2. Processing Time Orders are typically processed within 1-2 business days (excluding weekends and public holidays) after payment confirmation. During peak seasons or sales events, processing times may be slightly longer. We will notify you via email or SMS if there are any delays in processing your order.
3. Shipping Methods and Delivery Time We partner with trusted courier services to ensure timely and secure delivery of your orders. Delivery times vary based on your location:
- Within Dubai: 3-4 business days
- Other Emirates: 5-6 business days
Please note that these are estimated delivery times, and unforeseen circumstances such as weather conditions, public holidays, or courier delays may affect the delivery schedule.
4. Shipping Fees Shipping charges will be calculated at checkout and displayed before you confirm your order. We offer the following shipping options:
Occasionally, we may run promotions or offer free shipping on all orders. Stay tuned for updates on our website or subscribe to our newsletter for the latest offers.
5. Order Tracking Once your order has been dispatched, you will receive a confirmation email or SMS with a tracking number. You can use this tracking number to monitor the status of your delivery through the courier’s website. If you face any issues with tracking, please contact our customer service team for assistance.
6. Failed Deliveries and Returns If a delivery attempt is unsuccessful due to incorrect address details, unavailability of the recipient, or refusal to accept the order, the package will be returned to our warehouse. In such cases, we will contact you to arrange a re-delivery, which may incur additional shipping charges.
7. Damaged or Missing Items At New Touch AE, we take utmost care to ensure that your order is securely packaged. However, if you receive a damaged or incorrect item, please notify us within 48 hours of delivery. Kindly provide photos of the package and its contents for verification. For missing items, please contact our customer service team immediately, and we will investigate the issue.
8. Changes to Shipping Policy We reserve the right to update or modify this shipping policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed.
9. Contact Us For any questions or concerns regarding our shipping policy, please reach out to our customer support team:
If you have any questions about our return policy, please don’t hesitate to contact us at info@newtouchmobile.ae
