Delivery & Return - New Touch

Delivery Overview

Orders are processed same day and delivery typically takes 1-2 business days depending on your location.

Delivery Method

Tracking Your Order: Once your order is dispatched, you will receive a tracking number to monitor its progress.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Receive your order at your Home/Office

Fast and Reliable Shipping

We understand that timely delivery is essential. That’s why we work with trusted logistics partners to ensure your order reaches you quickly and in perfect condition.

Processing Time:
Orders are processed same day. For same-day dispatch, orders must be placed before 21:00.
Delivery Time:
Delivery within major cities typically takes 1-2 business days. For remote areas, it may take up to 2-3 business days.

FAQs

1. How long does delivery take?

Delivery usually takes 1-2 business days for major cities in the UAE. For remote areas, delivery may take up to 2-5 business days. Express delivery options are also available for faster shipping.

2. Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email or SMS. You can use this number to track your shipment in real-time.

3. What is your return policy?

We accept returns within 7 days of delivery, provided the items are unused, in their original packaging, and accompanied by proof of purchase. Certain items, like opened software or customized products, are not eligible for returns.

4. How do I initiate a return or exchange?

To start a return or exchange, contact our customer support team at info@newtouch.ae. Provide your order number and reason for the return, and our team will guide you through the process.

5. When will I receive my refund?

Refunds are processed within 5-7 business days after we receive and inspect the returned item. The refunded amount will be credited to your original payment method.